Change Manager



Darren Buckley

Change Manager (Professional Services Firm)

This is a new role to the business created under the new Transformation and Analytics division and is key in helping to support operational departments initiate, plan, deliver and land change.

The business has recently developed a flywheel strategy and is looking to deliver large, high-level change projects, as well as spark lower-level process efficiencies within departments themselves. This role sits between those two levels, administrating projects with the appropriate level of control and oversight, working with departments to land those changes, as well as challenging established ways of working, helping to uncover efficiencies that the teams may not even know were possible.

Your Responsibilities

Project Management

The business has grown fast, and now needs an appropriate level of control and clarity around its projects. We are looking to bring structure that doesn’t stifle innovation and to link up developments in one department into others. One key element of the role is bringing structure to projects both large and small and this role will play a dynamic project management role across projects in flight.

  • You will attend all appropriate project meetings, record and publish action plans, and understand the details of the projects sufficiently to call out conflicts, risks, issues, and successes.
  • You will advise project members on best practices and ensure that the organisation is considering the wider picture.
  • You must ensure timelines signed up to are realistic and achievable and hold project team members to account.
  • You will utilise appropriate project management tools and documentation, ensuring a clear position on key projects is maintained.
  • You will present the overall state of your project portfolio, highlighting important details, approaches, risks, and issues at the appropriate time.
  • You must stay abreast of all projects and change and incorporate those developments into the thinking on your projects.

Change Management

Communication, prototyping, involvement of key stakeholders and leading people through the change is a key facet of this role.

  • You will be the voice of Change Management in all projects and champion the need to constantly consider the end user.
  • You will gather requirements from teams for projects, fully understanding the need and the impact on the client / efficient processes.
  • You will translate these requirements to the IT team who will select/build appropriate solutions.
  • You will walk the line between the users’ desire for perfect solutions, and the IT team’s view of achievable ones.
  • You will impact plan with teams about how upcoming central developments will affect processes in their area. This may also include acquisitions and the integration of new staff and processes.
  • You must demonstrate prototypes to key stakeholders, gather and incorporate feedback and translate back to the IT team any legitimate challenges.
  • You will coordinate and lead the training of users in new ways of working.
  • You will identify opportunities to apply efficiencies and developments.
  • You will lead stakeholders on journeys that allow them to see the bigger picture to benefit the business.


One further key area we are looking to focus on is keeping the business informed of what projects are due to come and what the future looks like.

  • You will design, write, edit, and publish a Transformation newsletter at appropriate intervals.
  • You must stay abreast of the roadmap, the impacts on processes and how that will affect the teams.
  • You will gain feedback on the newsletter and modify approaches accordingly.

Your Skills

Our client is an equal opportunities employer and has an awareness that certain demographic groups are less likely to apply for roles if they don’t fit every single requirement. As such, we’ve tried to keep it general below. But, if you’re thinking that you don’t tick every box, but think you have relevant skills and experience or are at the start of your change management career, please do reach out as we’d love to hear from you. The role can be a change manager or a change management officer dependent on experience.

  • Empathy – you can put yourselves in the shoes of the people you need to help adapt to change.
  • Independent thinking – you can look at problems differently and be able to understand what is important in a scenario and what is just ‘noise’.
  • Influential – you can get others to think and behave differently.
  • You have a general understanding of project management best practices and what works in reality vs in theory.
  • Organised – you can keep track of multiple projects across a variety of stakeholders and deadlines, capturing and detailing all relevant information in a timely fashion so they have records of where we are on all fronts.
  • Great communicator – You are adept at building relationships and being able to tell stories as well as being able to write engaging updates that peak interest and keep people involved.
  • Attention to detail – You can pick out the relevant details amongst a large amount of information, and piece together the little things that really make a difference.

Remuneration and Rewards

  • £30,000 - £40,000 + pension contributions
  • Benefits package inc. private medical insurance, death in service benefit
  • Development for career progression within a family-feel environment
  • Hybrid working patterns are available, once you have passed the probation period

For further information on this exciting new Change Manager position, please contact Darren Buckley at AJ Chambers

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